SystmOnline
Please do not visit the surgery unless you are asked to do so.
If you are asked to attend, for your safety and ours – please wear a face covering and follow the instructions given
To make a pre-bookable, non-urgent appointment please call the Surgery at 08.00am on 01422 247528 and select Appointments when prompted.
We know that the majority of appointment requests can now be dealt with over the telephone or a video consultation.
We operate a telephone ‘triage’ appointment system. This is how it works:
If you have a medically urgent (that is a problem that will not wait until the next day) problem, call us on 01422 247 528 and Select Appointments. We will take your name and telephone number and you will be guaranteed a call back from a clinician the same day. The clinician who calls you back will decide with you whether you need to be seen the same day and will book a convenient time.
You can also book routine appointments up to FOUR WEEKS in advance. You may request to see a GP or ANP of your choice, but at busy times and holiday periods it may not be possible. Every clinician who sees you has access to and can update your records and see exactly what care you have received previously.
Please note that only medically urgent cases can be seen on the same day and not always with the clinician of your choice.
We are open Monday to Friday 8:00am to 6:30pm with some early morning appointments (7:00-8:00am) available throughout the week.
We also offer late evening appointments, 6:30pm and 8:00pm Monday to Friday
Morning appointments between 10:00am and 2:00pm on Weekends
Frequently asked questions
Q: Do Clinicians still see patients face to face?
A: Of course, pre-bookable appointments for routine visits can still be booked but only at the discretion of the clinician, this is to ensure your and our safety during this time. However, we find that most appointments requests can be dealt with over the phone. Some patients simply want advice and this can be given quickly and easily without you having to come to the surgery in person.
Q: I am at work during Surgery times, how can I get an appointment?
A: You can ask for help using our online consultation system at any time of the day or night, register here and send us your request.
Q: Who calls me back when I am put on the Triage list?
A: It will be one of our GPs or an Advanced Nurse Practitioner. Advanced Practitioners are highly trained and experienced clinicians. They can refer, prescribe and deal with almost all requests from patients. We receive very good feedback from patients who see them.
Practice Nurses
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you wish, you can select option 0 on our telephone menu to leave a cancellation message 24/7. Please do not use this facility to leave any other type of message.
