We are closed on Monday 4th June and Tuesday 5th and will open as usual at 8.30am Wednesday 6th
The surgery will be closed for training on Wednesday the 13th of June from 12.30pm and re-open at 8.30am the following morning.
If you need a Doctor urgently, anytime the surgery is closed, please telephone the West Yorkshire Urgent Care Service on 0345 605 99 99.
There is now a facility to CANCEL APPOINTMENTS 24 HOURS A DAY, 7 DAYS A WEEK. Option 0 on the telephone menu, allows messages to be left at any time - but no other type of message will reach anyone.
Our telephone number is now 0844 477 3417 - Option 0 is to cancel appointments
option 1 to book appointments - 2 Enquiries & Home Visits,
3 Repeat Prescriptions (11am to 5.45) - 4 Test Results (2pm to 5.45)
District Nurses are now on 01422 - 321486 Health Visitors remain on 01422 - 240017
and our fax number is still 01422 - 241101
If you need medical information from a Nurse when the surgery is closed, please ring 0845 46 47
Will patients please cancel any appointments they cannot attend, these times can then be allocated to other patients who may urgently need medical attention THANK YOU
For repeat prescriptions, please telephone between 11am and 5.45 Monday to Friday, ready for collection in 2 working days. Also re-order slips can now be simply placed in the prescription box in our reception area
(prescriptions can be sent to a local chemist, please ask when ordering).
As from April 2009, anyone on any current cancer related medication can obtain free prescriptions. Please book a telephone appointment with you GP to discuss this then complete an application if you are eligable.
The surgery closes EVERY Tuesday lunch time from 12.30 to 1.30
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Thank you to out patients who give their time to work with us in the Patient Participation Group
Keighley Road Surgery Patient Participation Report 2011/2012.
- Profile of practice population and PRG
Sex distribution
Our total practice population is 10,995 patients.
5381 patients are male (49%)
5614 patients are female (51%)
Our PRG has 15 members at present.
We have 10 female and 5 male members.
Age distribution
The percentage of patients in our total practice population falling into each age range category are as follows -
Age range % of practice popn.
17-24 9.6%
25-34 12.0%
35-44 13.7%
45-54 14.7%
55-64 11.7%
65-74 10.0%
75-84 5.0%
>84 1.78%
Using these figures, our target and actual numbers of patients for each category in a PRG of our size would be as follows –
Age Range Target number of pts Actual number of pts
17-24 1.4 0
25-34 1.8 1
35-44 2.0 3
45-54 2.2 3
55-64 1.8 4
65-74 1.5 2
75-84 0.75 2
>84 0.27 0
Ethnicity
We have incomplete ethnicity data at the practice, but analysis of available data (41% of patients) indicates that approx 87% of our practice population class themselves as White British.
100% of our PRG class themselves as White British.
What was done to ensure that the group is representative of the practice population?
After initial recruitment (see below), we discovered that there were no patients in the younger age ranges (17 to 24) wishing to be involved in the PRG.
To try to improve on this, we ensured that patients who attended Baby clinics, Travel clinics and Healthy Weight clinics at the surgery were given information and invited to join the group.
We contacted our local high school to try to involve them in recruiting members, and trying to raise awareness of the group in the younger age band .
We also started an e-mail/virtual group to try to appeal to this age group. We publicised this virtual group via posters in the waiting room and leaflets handed out to patients who attended the surgery including, the clinics predominantly attended by younger people.
We are now starting to see some improvement in this area, although further work is needed.
Collecting this data has highlighted our need for more complete ethnicity information at the practice.
We plan to work with our PRG to make sure that all ethnic groups have access to, and are welcomed to the group. Hopefully this will help to ensure that our group is truly representative.
We hope to involve our PRG in determining how to make sure that the group is as representative as possible.
At the first PRG meeting, we asked our members to complete Equality Monitoring Forms (we used the forms given in the ‘Guidance on establishing a PRG that is representative of the practice population’ document).
At subsequent meetings, we ask any new members to complete these forms too
We analyse these forms regularly to inform us of any patient groups who may be under-represented. We then try to decide how to target these groups so that they are able to be involved if they so wish, as per the example above. We will work closely with the PRG on these issues, so that this will be an ongoing process.
Type of group established
We started by recruiting for a PRG which met face-to-face at the practice. We have now also established a virtual group via e-mail for patients in the younger age range; those who wish to be involved but cannot get to meetings; or those who prefer this form of contact.
Both of these groups are running successfully side-by-side.
virtual group. - agenda/minutes of face-to-face group.
How the PRG members were recruited
We recruited members of our PRG using the following methods:
-Posters in the waiting room of the surgery.
-Distribution of leaflets to each person presenting to the surgery reception desk over a period of 3 months.
-Verbal invitations during consultations with GP’s, practice nurses or
Health Care Assistants.
- Entries in our practice newsletter.
-Verbal invitations to patients during visits to residential care homes. For elderly patients or those with disabilities, we ensured that we had the capacity to provide transport to the meetings if required.
-If any patients did/could not attend the PRG meetings but still wished to be involved, we offered to keep them (a) informed of progress and (b) involved in decision-making via post or e-mail.
- Local Practice Survey
We identified patient priorities for service development and practice improvement in the following ways –
-A ‘Suggestions Please!’ leaflet distributed to patients who attended the surgery over a 1 month period
-Identification of themes emerging from our National GP patient survey results).
-Identification of themes emerging from any complaints made to the practice in the preceding 12 months.
-Discussion of the above at the PRG meeting
At our PRG meeting (12/1/12), our members suggested that it may be useful for them to have the opportunity to discuss these issues face-to-face with patients prior to survey design. Three of them volunteered to spend some time in the practice waiting room during surgeries and clinics to talk with patients about their views. This was arranged, and the results of these discussions incorporated into the survey design
One of the patients in the PRG volunteered to design the survey, as they have expertise in this field.
This survey was used, after it had been forwarded to other PRG members for comment/approval.
We used a paper survey which was distributed to patients who attended the surgery during a 3 week period
The surgery staff encouraged patients to fill the survey in and supplied a clipboard and pen.
350 surveys were distributed, and 330 were returned completed. This exceeds the required 25 completed surveys per 1000 patients.
Results of the survey
Most patients (89.7%) felt that surgery opening hours were appropriate.
65% of patients completing the survey felt that the telephone system was appropriate, or had no strong feelings on the matter.
We felt however that verbal comments made on the survey forms seemed to display dissatisfaction with certain aspects of the telephone system, such as the cost of calls and the length of time kept ‘on hold’.
There did not seem to be a problem with appointments running late during surgeries.
41% of questionnaires completed indicated that a separate room in reception where patients could speak to a receptionist in private would be desirable.
There seemed to be a good understanding of the surgery appointment system, although verbal comments and discussion in our PRG meeting suggested that a leaflet or poster explaining the different types of appointment available at the practice may be a good idea to clarify this. We plan to discuss the presentation of this with our PRG.
There was a good level of satisfaction with the service provided by our doctors in the consultations, with 95.5% of respondents happy with how the doctor interacted with them.
We found that 77% of surveys indicated that patients would like to be informed when their registration is transferred to another doctor in the practice. This could occur for example if a doctor retires/leaves.
Most patients were satisfied with the repeat prescription system (97.6%).
87.8% of patients were satisfied with the on-site pharmacy service.
It was noted also that there were several requests for a hearing loop at reception for people with hearing difficulties.
Analysis of verbal comments and discussion with the PRG also suggested that patients would like reception staff to identify themselves on the telephone when they answer calls from patients.
We discussed the results of the local patient survey at the PRG meeting, and our initial action plan was formulated from these discussions
3. Action plan
- Steve Mitchell (practice manager) will investigate options regarding changing the surgery telephone contract, and the financial implications of these. We will discuss these at a PRG meeting when this data has been collected.
- Dr Kate Barnes and Steve Mitchell will discuss with reception staff regarding the need for a private room where patients can discuss personal matters with them. We will hopefully trial using a room in the reception area for this purpose. We will advertise this at the main reception desk.
- Steve Mitchell will discuss with administrative staff at the surgery about informing patients when their registered doctor changes.
- The surgery will try to acquire a hearing loop for use in the reception area.
- Steve Mitchell will discuss with reception staff about identifying themselves to patients on the telephone.
We plan to discuss progress on these issues at our next PRG meetings.
- Progress made with the action plan
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You said.....
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We did…..
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The result is…..
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That our telephone system can be too expensive and inefficient
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We have contacted our telephone service provider for information about the financial and practical implications of changing/terminating our contract with them.
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We will discuss these findings with our PRG to try to decide on the best option.
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You’d like a private room where you can discuss personal needs with our reception staff
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We plan to convert a room in reception into a private interview room.
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This service will be trialled as soon as the room is ready. The results of this trial will be discussed at our PRG meeting to plan any other action needed.
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You’d like to be informed when your registered doctor changes.
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We will inform patients when their registered doctor changes
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You will be informed if your registered doctor changes
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You’d like a hearing loop to use at the reception desk
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We have purchased a hearing loop for the reception area
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There will be a hearing loop to use in the reception area.
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You’d like our staff to identify themselves on the telephone
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We will discuss this with our staff at the next training session.
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We will report back on progress to our PRG at the next meeting.
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5. Confirmation of the opening times
Our survey did ask about our opening hours and 89.7% of respondents were satisfied with them.
Our opening/surgery hours and access to services are summarised below. This information can also be found on our website at http://www.krshalifax.co.uk/times.asp , displayed in the surgery, in our newsletter and in our surgery booklet.
SURGERY TIMES
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Dr Chatterjee
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8.30 - 11.15
3.15 - 6.00
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8.30 - 11.15
3.15 - 6.00
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8.30 - 11.15
3.15 - 6.00
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8.30 - 11.15
3.15 - 6.00
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8.30 - 11.15
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Dr Houghton
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8.30 - 11.15
BABY CLINIC
4.00 - 5.00
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8.30 - 11.15
3.00 - 5.45
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8.30 - 11.15
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8.30 - 11.15
3.15 - 6.00
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8.30 - 11.15
3.15 - 6.00
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Dr Davies
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8.30 - 11.15
3.15 - 6.00
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3.00 - 5.45
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8.30 - 11.15
3.00 - 5.45
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8.30 - 11.15
3.00 - 5.45
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Dr Barnes
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8.30 - 11.15
1.45 - 4.30
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8.30 - 11.15
1.45 - 4.30
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8.30 - 11.15
3.15 - 6.00
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Dr Simpson
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8.30 - 11.15
3.15 - 6.00
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8.30 - 11.15
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8.30 - 11.15
3.15 - 6.00
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8.30 - 11.15
3.15 - 6.00
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8.30 - 11.15
3.15 - 6.00
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Dr Paterson
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8.30 - 11.15
2.00 - 4.45
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8.30 - 11.15
3.15 - 6.00
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8.30 - 11.15
2.00 - 4.45
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EXTENDED HOURS
For those patients who find it difficult to attend in the daytime (eg due to work commitments), we hold evening surgeries from 6.30 - 8.00pm on Thursdays. These are strictly for pre-booked appointments only. Four doctors are available each week for these late surgeries. All of the doctors work in these surgeries on a rota system.
SURGERY CLOSURE
The surgery is closed each Tuesday between 12.30 and 1.30pm for staff meetings and training and one afternoon per month for practice development.
EMERGENCY DOCTOR - OUT OF HOURS
This is usually covered by West Yorkshire Urgent Care Services on 0345 605 9999. If this telephone number is unobtainable, please call 0844 477 3417 where instructions for contacting the emergency doctor can be heard on a taped message.
MEDICAL INFORMATION AND ADVICE
NHS Direct can be contacted at any time for medical information by telephoning 0845 46 47 or online at www.nhsdirect.nhs.uk. A clinician’s advice (or visit if appropriate) can also be obtained here out of normal surgery hours. The surgery telephone number is 0844 477 3417.
6. Availability of information
A full report on the results will be produced and made available to patients in the surgery and on the practice website.
This report and supporting survey results will be available -
· in the practice waiting areas.
· To PRG members.
· To our full practice healthcare team.
We will consider after further discussion, sharing this information with –
· Consortia and consortia practices.
· Local LINK (HealthWatch)
CQC – at the time of inspections/re
The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.
CHATTERJEE
BARNES 
