Keighley Road Surgery

NHS ZERO TOLERANCE POLICY

The staff have protocols to adhere to with regards to appointments, prescription requests, visit request etc.

The partners will not tolerate patients acting in a verbally abusive or an aggressive manner towards our staff. As per NHS wide protocols, we also operate a ZERO tolerance policy towards behaviour of this type.

We aim to provide the best possible care for all our patients within the resources available. All our staff endeavour to provide patients with the help they require.

Anyone abusing our staff in any way, may be removed from our list.

PRACTICE NURSE SERVICES

Our practice nurses play a major role in providing services to meet the needs of the local population and are available most times throughout the day for advice, although a telephone appointment at the end of the clinic is the preferred time. Patients are invited to make appointments with the practice nurses for the following services:-

Health Promotion Services

Healthy eating

Family planning and sexual health advice

Smears

Breast awareness and breast self-examination instruction and advice

Childhood vaccinations (given in Baby Clinic on Monday afternoons)

Blood tests (at GP's request)

Blood pressure monitoring

Well woman checks (patients over 16 may request this if they have not presented at the surgery for over three years)

Well man checks (patients over 16 may request this if they have not presented at the surgery for over three years)

Travel vaccinations and travel health advice

Influenza vaccinations - offered annually, starting in late September

Ear syringing (following doctor's recommendation)

Health Maintenance Services

Asthma/COPD Clinics

All patients with asthma should be reviewed annually, therefore please make an appointment with the asthma care nurse for an annual review in the asthma clinic if you have not been seen in the last 12 months (bring all medication with you to any review clinic).

Diabetes

All patients with diabetes, not being cared for by the hospital diabetic clinic, should be reviewed annually. Please ring Jane to make an appointment for your annual check if you have not been seen within the last 12 months (bring all medication with you to any review clinic).

If you are housebound, ring Jane to arrange a home visit.

Heart Disease Prevention Clinics

Patients with previous heart problems may be contacted to attend this clinic and will then receive an annual recall.

HEALTHCARE ASSISTANT SERVICES

Angela Gove has been at KRS since 2009 having six years experience in this position at another GP practice. She is a qualified phlebotomist and trained in recording ECGs etc. Kizzy Matthews (one of our receptionists) is training as a healthcare assistant and is qualified in phlebotomy and currently holds blood test clinics.

The role of the healthcare assistant is to help with the workload of the practice nurses giving them free appointments for more time-consuming procedures. You can book in with Angela for blood tests, blood pressure monitoring, new patient checks. ECGs and other follow up appointments, which may be advised by a GP, eg. Cardio Vascular Risk Assessments, healthy diet advice etc.

Assisting and chaperoning GPs for certain procedures is also done by the healthcare assistant.

TRAVEL VACCINATIONS

If you require advice on travel vaccinations, contact reception on 0844 477 3417 (option 1) or call in and ask for a vaccination assessment form which needs to be completed before we administer any vaccinations. Risks in some areas change with the seasons so our nurses have to check the areas you are travelling to/through before they can advise which vaccinations you may need, please always allow time for a course of vaccinations when going to areas of risk.  Certain other travel vaccinations also have to be paid for. Please check this when making your enquiries. We no longer give Yellow Fever vaccinations but locally The Boulevard Medical Practice, Stainland Road and Kings Cross Surgeries can provide this service.

FLU VACCINES

Influenza vaccines are offered annually from late September onwards. These are recommended for the over 65 year olds and patients with asthma, diabetes, bronchitis, COPD, heart disease, and splenectomy patients. Clinic times are advertised at the surgery from late summer onwards. If you are housebound and think you need a flu vaccine, contact reception and give your address and telephone number and the district nurses will contact you when the vaccines are in stock - this service is strictly for housebound patients only. The pneumococcal (pneumonia) vaccine can be given at the same time as the flu vaccine if appropriate. This is now recommended for all patients over 64 years old. This is given just once unless there are specific concerns about your immunity.

TEST RESULTS

Results from various tests can be given out over the telephone after the doctors have seen the results and decided on any action to take. The number for test result enquiries is 0844 477 3417 (option 3 or 4) between 3.00 and 5.45pm each weekday.

Specimens usually take a week to be processed and returned, x-rays normally take between 10 to 14 days and cervical smear results take up to eight weeks.

OTHER SERVICES

CHILD DEVELOPMENT AND CHILDREN'S IMMUNISATIONS

This clinic is on Monday afternoons from 1.30 to 2.45pm for which you will receive an appointment when appropriate. Please remember this is not for sick children, just for routine development examinations and immunisations. If your child has missed any immunisations or health checks or you need any child care advice, call in to the clinic and see the health visitor or practice nurse. It is extremely important that your child is fully immunised according to government guidelines to keep the occurrences of diphtheria, measles, mumps, pneumonia and rubella to a minimum. In recent years these have been on the increase due to the levels of immunisation dropping.

MINOR SURGERY

If your doctor feels it is appropriate, he may suggest you have minor surgery performed in our well equipped treatment room rather than referring you to the hospital services.

PHYSIOTHERAPY

We currently have physiotherapist sessions locally (mainly at Beechwood Medical Centre about a mile away). This is not a private service but an addition to the general medical services we provide. If your doctor refers you to this service you are normally seen within a few weeks.

CONTRACEPTION

For contraception and family planning advice including the morning-after pill, please make an appointment to see your doctor.

COMMUNITY COUNSELLING SERVICES

If patients are referred to the counselling service, this is normally carried out in our clinics by highly qualified community staff.

NON-NHS MEDICAL EXAMINATIONS

Medical examinations for special purposes such as fitness to travel or partake in certain sports, HGV, diving, PSV and pre-employment medicals cannot be booked during normal surgery times. For details of special times and current fees involved, please contact reception on 0844 477 3417 (option 1).